Question 1

Valenz Surgical & Imaging

Accepted Answer

The Valenz Surgical & Imaging Program (formerly the KISx Card Program) allows you to pay $0 out of pocket for many common procedures. For example, instead of paying your normal copay or deductible for a knee replacement, you could now receive the procedure at no cost. ​If you are enrolled in the HSA plan, this service will be $0 after reimbursement.​How it Works​You can follow the steps below on your own, or you may contact your Lacher Healthcare Advocate, who can help guide you through the process and manage the coordination for you.​Contact Valenz - When you need a surgery or imaging procedure, call 1-877-438-5479 before scheduling with an outside provider.  Referral Received - Valenz receives your provider’s order and reviews it for eligibility.  Confirm Eligibility - Valenz verifies your benefits and confirms procedure details with your provider.  Scheduling Support - Valenz recommends nearby facilities convenient to your home or work and assists with scheduling.  Receive Your Voucher - Valenz emails you a voucher to present at the facility instead of your insurance card on the day of your procedure.​Who is Eligible?This benefit is available to employees and their covered dependents who need major imaging or non-emergent surgery.Must be 18 years or older for surgery benefitsApproximately 10 years or older for imaging benefits If you have questions or would like help navigating this process, you can speak directly with a Valenz Nurse at 1-877-438-5479, or reach out to your Lacher Healthcare Advocate for personalized support every step of the way.

Question 2

Accarent Health

Accepted Answer

Use this program for advanced surgery, like complex cancer surgery and cardiac surgeries, for example.​Accarent offers one of the most robust selections of medical procedures available. They currently have over 130 procedures offered by top-rated hospitals across the country, from hip replacements to complex organ transplant.​And the cost is FREE for you!​Click here to learn more about this program.Visit https://www.accarenthealth.com/faq#individuals to learn more.

Question 3

How do I know which program to use?

Accepted Answer

Since Valenz and Accarent Health offer similar benefits for surgeries and imaging procedures, it's important to make sure you're choosing the option that best suits your needs. To do this, we recommend contacting your Lacher Healthcare Advocate before scheduling any procedure. They will guide you through the details of each program, ensuring you get the highest quality care at no cost to you.Your advocate is there to provide personalized support, helping you navigate the process with confidence and peace of mind - whether you're preparing for a minor procedure or something more complex.

Question 4

What is the contact information for Valenz and Accarent?

Accepted Answer

Valenz Surgical & Imaging1-877-438-5479surgicalimaging.valenzhealth.com Accarent Health 1-866-771-0697 www.accarenthealth.com

Question 5

Do I have to be enrolled in the company medical plan to participate?

Accepted Answer

Yes, Valenz and Accarent Health are only available to employees and their dependents enrolled in a Lochmueller Group medical plan.

Question 6

Do I need to enroll in Valenz or Accarent Health to participate?

Accepted Answer

No, you don’t need to enroll! When you're ready to use Valenz or Accarent Health, simply reach out to your Lacher Healthcare Advocate. They’ll provide all the details you need to make an informed decision.

Question 7

How much does it cost?

Accepted Answer

If you are enrolled in our PPO plan, you will not pay anything for your service. If you are enrolled in our high deductible medical plan (HSA plan), your provider may ask you to pay a portion of the fee. But don’t worry! Lochmueller Group will fully reimburse you for this amount.

Valenz Surgical & Imaging and Accarent Health